IT support and managed services
Field service software for IT companies
Requests, on-site visits and equipment for dozens of client companies — with deadlines your customers can count on.
Sounds familiar?
- Calls, emails and chat messages are scattered everywhere
- Nobody sees which requests are close to the agreed deadline
- Hours spent at a client are not recorded and not invoiced
How JamboFlow helps
SLA deadlines
A deadline by priority on every request; overdue work orders are highlighted and managers get an email.
Equipment history
Servers, printers, network devices and workstations with serial numbers and every intervention.
Week calendar
Drag on-site visits between days and technicians.
Time and costs
Hours per job and per technician, parts with prices — ready for the monthly invoice.
Excel export
Every report with its filters, or all your data in one file.
Two-step sign-in
Administrators protect their account with a code from an authenticator app.
A typical job in JamboFlow
- 1
A client reports a problem and you open a work order with priority and deadline
- 2
The technician sees it on the phone and starts the job
- 3
Time and replaced parts are recorded on the work order
- 4
At month end: export hours and parts per client to Excel
Example checklist
- Confirm the problem with the user
- Check backups and logs
- Install updates
- Test network and printing
- Update the equipment record
- User confirms the fix
Checklists come from preventive plans or are added to any work order. Required items must be ticked before the job can be closed.
Made for teams that maintain equipment
Try it with your own jobs
30 days free, every module, no credit card.